The case was not blind baked, or not for long enough
Very commonPastry sets by drying and by starch gelatinisation, both of which need the base to get hot. A wet filling holds the base near the boiling point of its own water and supplies more moisture, so it stays damp and soft while the rim above the filling line cooks normally.
What to change
Blind bake in two stages
Bake the lined and weighted case until the sides are set and hold their height, then remove the lining and weights and return it to the oven until the base is dry and lightly coloured. The second stage is the one that prevents a soggy base and the one most often skipped.
Any tart with a wet filling. Unnecessary for a filling that bakes dry.
Trade-off: Adds time, and an over-blind-baked case can become too hard.