The scone dough was worked too much
Very commonA scone is meant to be a rough, shaggy dough with pieces of solid fat still visible in it. The lift comes from a chemical leavener and from steam flashing off in a hot oven, and it escapes upward through a structure that is weak enough to be pushed apart. Working the dough develops gluten, which makes it strong and extensible instead — so the same gas that would have lifted a scone straight up now stretches a tough, even crumb sideways. The result is heavy, close-textured and noticeably chewy.
What to change
Bring the scone dough together and stop
Rub or cut the fat in until there are still visible pieces, add the liquid all at once, and bring it together with as few movements as possible. Pat it out by hand rather than rolling. Accept a rough, uneven surface — it should look barely mixed.
Scones, American biscuits, rubbed-in shortcakes and cobbler toppings.
Trade-off: The finished scone is more fragile and less uniform to look at, which is what a scone is supposed to be.