The kitchen is too cold for the culture
Very commonFermentation rate depends strongly on temperature, and temperature is one of the few factors shown to affect which organisms are active at all. A culture that doubled in five hours in a warm kitchen may take twelve or more in a cold one, which reads as failure to a baker checking on the same schedule as before. Nothing is wrong with the culture.
The variable underneath
Dough temperature
How to tell after the fact: A loaf that over-proved in less time than the recipe stated, in a warm kitchen, indicates dough that started warm.
What to change
Move it somewhere warmer, and wait longer
Move the jar somewhere consistently warmer and give it longer before judging it. Mark the jar at the level of the fresh mixture so you are comparing against a line rather than a memory, and check periodically rather than once.
Applies where the culture is being kept in a cold kitchen. It will not help a culture damaged by hot water, which is a different problem with a different fix.
Trade-off: Warmer maintenance shifts the acid balance and means feeding more often. A cool, slow culture is not worse — it is on a different schedule.